Policies


Production Time

Rush Services

Order Changes

Payment

Forms of Payment

Sports/Activity Engraving Charges

Corporate Award Engraving Charges

Corporate Award Engraving (cont.)

Engraving

Artwork

Art Charges

Minimum Order

Order Accuracy

Returns

Sales Tax

Responsibility for errors on site and other information


Production Time



Production times vary, depending on the type of product being ordered.  The following are average production times:

 

TYPE OF AWARD STANDARD PRODUCTION TIME
Engraving Services 7-10 days
Trophies 7-10 days
Engraved Plaques 7-10 days
Sublimated Plaques 7-10 days
Photo Mounts 7-10 days
Ribbons 2-2½ weeks
Acrylic Awards 2½-3½ weeks
Laminated Plaques 2½-3 weeks
Crystal/Glass Awards 3 weeks
Visions Awards 8-12 days after proof approval
Cast Plaques 4-6 weeks
Custom To be determined
 
Please note that the above is an approximate timetable.  In any and all cases, an order completion date will be given to you at the time of order placement & receipt of all engraving information.  Custom Items or orders requiring adjustments to artwork may require additional time.  For orders that require proof approval, your order completion date is dependant on the timely approval of the proof. 

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Rush Services

While we try to accommodate each customer, seasonal fluctuations and workloads may necessitate rush service fees if you require your items in a shorter timeframe. Please reference our standard production times listed at the top of this page. Minimum rush fees are $35.00 or 20% of the total cost of your order, whichever is greater. A sales associate will inform you of any rush fees prior to production.


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Order Changes

Once production has begun or a proof has been approved, we are unable to make changes to your order. Please double check spelling and quantities before placing your order and carefully review any and all proofs. If you find that you need additional awards, please let us know and we will make every effort to accommodate your additional awards. If you need fewer awards, we can adjust your order subject to a restocking fee.


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Payment

Payment is due in full when your order is placed, unless you have been pre-approved for credit terms.


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Forms of Payment

We accept VISA, MasterCard, Discover, American Express Credit & Diner’s Club Cards, Money Orders as well as Cash. Checks and Credit Terms are accepted from pre-approved customers.


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Sports/Activity Engraving Charges

All items in our sport/activity lines, with the exception of medals, include 40 characters of uniform text engraved free.

Here are examples of 40 characters of uniform text in a two line and a three line format:

 
 

 

 

•Personalizations are charged as follows:

 1-24, $1.00 each; 25-99, 50¢ each; 100+, 25¢ each.

 

•Engraving Charges for Medals are as follows: 

50¢ for 40 Characters, with $15.00 Minimum Order.

 

•Personalization Charges for Medals are:

 1-24, $1.00 each; 25-99, 50¢ each; 100+, 25¢ each.

 

The is a charge of 10¢ per character, per award for each character over forty (40).

 

Please note that a setup fee may apply to non-standard or custom layouts.

           

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Corporate Award Engraving Charges



House Economy Plaques:

           

 

QUANTITY

Plaque Size

1-5

6-23

24+

6"x8"

 $       22.99

 $      21.99

 $      19.99

7"x9"

 $       29.99

 $      27.99

 $      24.99

8"x10"

 $       34.99

 $      32.99

 $      29.99

9"x12"

 $       44.99

 $      42.99

 $      39.99

 

            Engraving Charges:

 

·       There is a $25.00 set up fee per layout.  The same layout on multiple size plaques will incur a set up charge for each size. The set up fee is waived on an order of 6 or more pieces of the same size plaque.

·      There is no charge to engrave a logo as long as your logo meets our artwork requirements (see Artwork Section below for details)

·        The 1st line change per plaque is free.  Additional line changes are $2.50 each.

·   Any layout change that changes either the vertical size of a line or the number of lines will constitute a new layout subject to the $25.00 set up charge.

·   All house economy plaques are individually boxed.

 

House Walnut Plaques:

 

QUANTITY
Plaque Size 1-5 6-23 24+
7"x9"  $       34.99  $      32.99  $      29.99
8"x10"  $       39.99  $      37.99  $      34.99
9"x12"  $       49.99  $      47.99  $      44.99

 

        Engraving Charges:

 

·   There is a $25.00 set up fee per layout.  The same layout on multiple size plaques will incur a set up charge for each size. The set up fee is waived on an order of 6 or more pieces of the same size plaque.

·       There is no charge to engrave a logo as long as your logo meets our artwork requirements (see Artwork Section for details)

·       The 1st line change per plaque is free.  Additional line changes are $2.50 each.

·   Any layout change that changes either the vertical size of a line or the number of lines will constitute a new layout subject to the $25.00 set up charge.

·   All house walnut plaques are individually boxed.

 

 

House Composite Sublimated Plaques:

 

 

 

QUANTITY

Plaque Size

1-24

25-49

50-99

100+

6"x8"

 $       14.99

 $      12.99

 $      11.99

 $        9.99

7"x9"

 $       19.99

 $      17.99

 $      16.99

 $      14.99

8"x10"

 $       29.99

 $      27.99

 $      26.99

 $      24.99

9"x12"

 $       39.99

 $      37.99

 $      36.99

 $      34.99

10½"x13"

 $       49.99

 $      47.99

 $      46.99

 $      44.99

12"x15"

 $       59.99

 $      57.99

 $      56.99

 $      54.99

 

Imprinting Charges:

 

·   There is a $25.00 set up fee per layout.  The same layout on multiple size plaques will incur a set up charge for each size. The set up fee is waived on an order of 6 or more pieces of the same size plaque.

·       House composite sublimated plaques come with a box, backing plate, unlimited text and full custom coverage.

·       The 1st line change per plaque is free.  Additional line changes are $2.50 each.

 

 

Crystal/Glass/Ceramic Products:

 

            Engraving Charges:

 

·         There is a $10.00 make ready charge on each crystal order. [An order can include multiple pieces]

·         There is a $5.00 set up charge per line.

·         A Graphic or a Logo is counted as one (1) Line. We need appropriate artwork in order to recreate your logo or graphic.  Please see Artwork Section below for details.

·         Line Changes/Personalizations are $8.00 each.

·         Additional Side/Location engraving is available at a charge of $8.00 per piece, per location.

·         White Corrugated Boxes will be provided for a charge of $3.00 each.  Otherwise, items will be provided bulk packed.

·   There is a $24.00 laser engraving set up charge, in addition to the above prices, to engrave on a wood base.

 

Acrylic Products:

 

            Engraving Charges:

 

·         There is a $10.00 make ready charge on each acrylic order. [An order can include multiple pieces]

·         There is a $6.00 set up charge per line.

·         A Graphic or a Logo is counted as one (1) Line. We need appropriate artwork in order to recreate your logo or graphic.  Please see Artwork Section below for details.

·         Line Changes/Personalizations are $6.00 each.

·         All awards will be individually boxed in white corrugated boxes.

 

AcryliPRINT™ Products:

 

            Set Up Charges:

 

·         There is a $10.00 make ready charge on each acrylic order. [An order can include multiple pieces]

·         There is a $49.00 digital prining set up charge per layout.

·         Line Changes/Personalizations are $6.00 each.

·         The AcryliPrint™ Process has its own unique artwork requirments which are as follows: To ensure print quality, art image files must be at least 300 dpi unlayeredTIFF, high resolution Adobe Acrobat PDF (preferred), CorelDRAW version X3 or earlier, Adobe Illustrator CS2 or earlier, or an encapsulated postscript (.eps).  Graphics files must be in CMYK format.  We are not responsible for low-resolution or web resolution images submitted at less than 300 dpi. Due to variations in print materials and inks, we strongly recommend ordering a sample prior to placing your order as we cannot be responsible for mismatched colors. For exact color with digital printing, please send a color print sample with a lighting description - e.g: outdoors, fluorescent, daylight, tungsten, etc.

·         All awards will be individually boxed in white corrugated boxes.

 

Cast or Etched Bronze & Aluminum Products:

 

        

            Casting Charges: 

 

·         Due to the numbers of variables involved with this process, please call (630-983-0523), fax (630-983-5008) or e-mail us and we will be more than happy to provide you a quote.

 


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Corporate Award Engraving (cont.)



 

Laminated Plaques:

        

       Pricing:

 

CUSTOM PLAQUES

 

BUDGET PLAQUES

 

 

 

 

 

 

Square Inches*

Size

1-25 Pieces

Square Inches*

Size

1-25 Pieces

 

 

 

 

 

 

0-50

5"x7"

$        45.00

25-50

5"x7"

$                37.00

51-100

8½"x11"

$        48.00

51-100

8½"x11"

$                40.00

101-150

10"x12"

$        55.00

101-150

10"x12"

$                45.00

151-200

12"x15"

$        60.00

151-200

12"x15"

$                53.00

201-250

14"x17"

$        69.00

201-250

14"x17"

$                60.00

251-300

15"x18"

$        79.00

251-300

15"x18"

$                66.00

301-400

16"x20"

$        89.00

*Size of Document, Not Plaque

401-500

20"x24"

$      105.00

 

 

 

501-600

20"x28

$      119.00

Budget plaques have simulated walnut finish.  Document trim & edges are gold.  Only available with glossy finish.

601-700

24"x28"

$      145.00

701-800

24"x30"

$      179.00

*Size of Document, Not Plaque

 

 

 

 

 

 

Custom Plaques have 13 Different Colors.  Document trim & edges can be gold, silver or black. Choice of Glossy or Satin Finish.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Add $4.00 each for Hand Stained Hardwood

 

 

 

Hardwood plaques have 11 Different Finishes.  Document trim & edges can be gold, silver or black. Choice of Glossy or Satin Finish.

 

 

 

 

 

 

Add $2.00 for each additional item on Plaque

Add $10.00 for Custom Cropping of Each Item

 

 

 

 

Custom Ribbons:

        

            Imprinting Charges:

 

·         Make Ready Charge on all orders is $10.00

·         There is a $14.00 set up charge for orders of less than 100 ribbons.

·         There is a $40.00 die charge to create a custom logo.

·         Up to four lines changes are included.  Additional Line Changes are $1.40 each.

·         Satin button on rosettes can be imprinted for a charge of 10¢ each.

·         Double Stick Tape can be applied for a charge of 8¢ each

·         Sewn Tops are available on flat ribbons for an additional 18¢ each.

·         Sewn Tops with Pins are available on flat ribbons for an additional 24¢ each.

·         Printing on additional rosette streamer is 22¢ per streamer.

·         Proofs are available for a $20.00 charge.

 

Award Plaques:

 

            Engraving Charges:

 

·         There is a $25.00 set up fee per layout.  The same layout on multiple size plaques will incur a set up charge for each size.

·         There is no charge to engrave a logo as long as your logo meets our artwork requirements (see Artwork Section for details)

·         The 1st line change per plaque is free.  Additional line changes are $2.50 each.

·    Any layout change that changes either the vertical size of a line or the number of line will constitute a new layout subject to the $25.00 set up charge.

 

Perpetual Plaques:

 

            Engraving Charges:

 

·         There is a $10.00 charge to engrave the header plate.  This price includes the engraving of one (1) logo.  Logo must meet artwork requirements listed in the artwork section.

·         There is a $5.00 engraving charge for each perpetual plate.

·         All engraved orders are subject to a $15.00 minimum charge. (i.e., the charge to engrave only one (1) perpetual plate would be $15.00; while the charge to engrave four (4) perpetual plates would be $5.00 each)

 

Clocks & Desk Accessories:

 

            Engraving Charges:

 

·         Forty (40) characters and/or one (1) logo will be engraved for $5.00 per item.  Logo must meet artwork requirements listed in the artwork section.

·        Any Layouts using more than 40 characters and /or more than one (1) logo will incur a $25.00 set up charge.

 

Visions Contemporary Awards:

 

            Setup & Make Ready Charges:

 

·      There is a $50.00 Make Ready Charge per Order.

·     There is a $79.00 one-time Setup Charge per Logo/Design [There is no setup charge for Text Only Layouts]

·      There is a $25.00 Art Resizing Charge to use the same logo/design on a different size award of the same style or on a different style award.

·      There is a $55.00 Screen Charge [per color, per location]

·    There is a $22.50 Repeat Screen Charge [per color, per location]

 

            Imprint/Art Charges:

 

·        Additional Color-Fill is $5.00

·        Screen Run Charge is $2.50 [per unit, per color, per location]

·        Additional Imprint Position/Oversize Imprint Area Charge is $7.75 [per unit]

·        Personalization/Copy Change Charge for 1-2 Lines; Each Item is $7.75

·        Personalization/Copy Change Charge for 3-4 Lines; Each Item is $10.00

·        Personalization/Copy Change Charge for 5-10 Lines; Each Item is $18.75

·        Personalization/Copy Change Charge for 10+ Lines; Each Item is $37.50

·        Signatures Can Be Imprinted/Engraved for a Charge of $12.50 per Item

 

            Proof Charges & Turnaround Time:

 

·        ALL Items will receive a Paper Proof.

·        A Proof MUST be Approved before the order will be completed.

·        There is a $18.75 Charge for Additional Paper Proofs

·        Turnaround time is a STRICT 8-12 days after Proof Approval

·        Rush Services may be available; contact us for approval.


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Engraving



     •Please E-MAIL all engraving - Include name, phone #, etc with all correspondence

     •We do NOT recommend faxing engraving.

     •If you must fax engraving, please use a typed list.

     •We kindly ask that you do not use handwritten lists as we will NOT be responsible for any

        engraving mistakes on handwritten orders.


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Artwork



Artwork Requirements for Engraving:

    • Logos or Graphics must be provided in the appropriate format [Monochromatic vector] or Art Charges will apply.
    • All artwork is subject to approval.
    • We accept .eps, .ai (Version 8.0 or below) or .cdr (Version X3 or below) files.  Fonts must be converted to curves and all paths must be closed.  Objects may NOT overlap.
    • Smart Code 1X.  For more information on Smart Codes visit: www.smart-artwork.org.  All files must be supplied in a PC-Compatible format. 
    • We prefer that you email any artwork, though we can also accept floppies, CD, DVD or USB Flash Drives. 
    • Artwork that does not meet the above requirements may delay completion of your order. 

 

Artwork Requirements for Sublimation:

    • We can accept artwork in either a vector or bitmap version. 
    • All artwork is subject to approval.
    • For Vector File Formats, fonts must be converted to curves.
    • We can use .eps, .ai (Version 8.0 or below) or .cdr (Version X3 or below) .tif, .jpg, .png.
    • We prefer that you do not use .gif as our experiences have shown inferior results with this format.
    • For Bitmaps (.tif, .jpg, .png) please send the highest resolution image that you have (150+ dpi usually provides good results).
    • Please note that web graphics are generally very small in size, have very low (72 dpi) resolution, and frequently will not provide acceptable results.
    • Smart Code 3C, 3R, 4C or 4R.  For more information on Smart Code visit: www.smart-artwork.org.
    • All files must be supplied in a PC-Compatible format. 
    • We prefer that you email any artwork, though we can also accept floppies, CD, DVD or USB Flash Drives.
    • Artwork that does not meet the above requirements may delay completion of your order. 

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Art Charges

We reserve the right to determine what constitutes acceptable artwork. In general, we can convert your artwork to a useable format if necessary. Art charges for this service begin at $25.00 and will be quoted before any work begins.


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Minimum Order

The minimum charge for engraving services is $15.00.


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Order Accuracy

Though we strive to have 100% accuracy on all orders, sometimes errors occur. Any mistakes that are our fault will be corrected promptly at no charge. Mistakes due to errors on our customer’s part will also be promptly corrected, though an additional charge may be assessed.


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Returns

All orders are inspected prior to shipping or delivery. If you have received damaged merchandise in an order that was shipped to you, please report it to us within 48 hours of receipt of the merchandise so that we may begin the claims process. Please save the original shipping carton in case our shipper needs to inspect it. Please let us know of any shortages on your orders within 48 hours of receipt of the merchandise. We do not accept returns on any engraved merchandise. We will accept returns on unengraved merchandise in good condition. All returns must be made within two weeks. Please call us at 630-983-0523 prior to returning any merchandise. You must call us for a return authorization number before shipping merchandise back to us. Returns may be subject to a restocking fee.


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Sales Tax

Sales tax is collected on all orders picked up in our showroom or shipped within the State of Illinois. We are happy to process your tax exempt sale, but we must have a current copy of your exemption letter from the Illinois Dept. of Revenue on file before your order ships or is picked up. Unfortunately, we are unable to make any exceptions to this policy.


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Responsibility for errors on site and other information

As much as we try to ensure 100% accuracy on this site, we realize that rarely mistakes will be made. Therefore, please note that we are not responsible for any typographical errors on this website. All prices subject to change without notice. We will confirm pricing with you at the time your order is placed.


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