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FAQ


How Do I Place An Order?

Email us via sales@plaquesplus.com, talk directly to a sales associate at 630-983-0523 or fill out
the Request a Quote form and tell us about your custom award project.



When Will My Order Be Ready?

Standard production time on In-Stock merchandise is 5-7 business days after receipt of all engraving information and final proof approval.



Do You Do Rush Orders?

While we try to accommodate each customer’s due date, orders of outside of standard production times may incur rush charges. Please contact Customer Service for additional information.

If you have flexibility with the design of your award, our customer service representatives can offer you alternatives that will save you time and money. Please contact us at 630-983-0523 or email us to discuss availability and options.



How Much Is Engraving?

Engraving on most awards is FREE. Some awards may have character limitations.



What Is A Setup Charge?

A Setup charge covers the labor to create a custom layout for your award. This is a one-time charge beginning at $25.00. If you use the same layout on the same award every month/quarter/year, there would only be one initial setup charge. We keep layouts on file for a minimum of four years.



Is There a Setup Charge?

There is a $25 setup charge per layout on most corporate awards and on sports awards requiring a graphic or non-uniform text. Awards using an existing layout will not incur a setup charge.
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When Will I See a Proof?

Most proofs are sent within 3 Business days of receipt of all artwork, meeting artwork requirements, and text.

Proofs must be approved in writing before your order will enter production. We ask customers to reply to proof emails within 24 hours whenever possible to avoid shipping delays. We will not proceed with final engraving until customer's approval is received. Consequently, proofs not approved/returned within a timely manner may result in delays to order completion or necessitate expedited shipping methods at additional cost.

Once you have approved the proof, responsibility for any mistakes shifts to the client. In this unlikely circumstance, we will work with you to replace your awards in the most cost-effective manner possible.
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Do You Have Minimum Orders?

We do not have a minimum on unengraved or unimprinted items. We do have a $20 minimum charge on any order with engraving.
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What If I Don’t See The Award I Am Looking For?

In addition to the awards shown on this site, we have access to many other awards. Please contact us at sales@plaquesplus.com or call us at 630-983-0523 with details on the award you are looking for (Size, material, photo, quantity, in-hand date) and a customer service representative will contact you with availability and pricing.
Use the Request a Quote form to send us your project ideas and desires.
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What Is Vector Artwork?

Vector artwork is composed of polygons, as opposed to the pixels found in bitmaps, and allows us scale your artwork and achieve a high level of detail in the finished product.

Vector Art files will be in either eps , ai, cdr or pdf file formats. You can try to check and see if your artwork is vector line art by zooming in on the image; if the artwork becomes jagged as you zoom in, it is most likely not vector.

We can generally convert your non-vector artwork to a usable vector format for a fee, which begins at $25 and depends on the amount of work required. We will quote conversion fees before beginning any work.
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Can I Get A Sample First?

Samples (both blank and imprinted) are available on a case-by-case basis. Please contact a customer service representative for additional information.
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Can I Cancel My Order After It Has Been Placed?

Once production has begun or a proof has been approved, we are unable to make changes to or cancel your order. Please double check spelling and quantities before placing your order and carefully review any and all proofs. If you find that you need additional awards, please let us know and we will make every effort to accommodate your additional awards. If you need fewer awards, we can adjust your order subject to a restocking fee.
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What If My Awards Arrive Broken?

We take the utmost care in packaging and shipping your pieces however accidents may occur. We must be able to file a claim with the carrier so it is imperative that any damages are reported within 48 hours of receipt, and all packaging is retained for inspection. Failure to report damages within 48 hours or failure to retain packaging may nullify our claim with the carrier and charges to you may apply.
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What If My Award Arrives Engraved Incorrectly?

Though we strive to have 100% accuracy on all orders, sometimes errors occur. If you receive awards engraved differently than your approved artwork we will re-engrave them for you free of charge. Should it be a customer error, we will work with you to remake your awards.
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What Shipping Methods Do You Use?

Standard shipping methods are UPS or FedEx.

Please note that UPS and FedEx will not deliver to PO boxes, or APO/FPO addresses. Please make sure that your shipping address is a physical address. A copy of the tracking number will be sent to your email address when your package(s) ship. Small plates may ship via USPS. Please note that USPS shipments do not have tracking information.

Per customer's request we can bill shipping charges directly to customer's FedEx or UPS account if provided. In the case of UPS, we also need the zip code associated with your UPS shipper number.

Shipping transit times are: 1-5 business days (Using Next Day, 2nd Day, 3 Days Select and Ground Methods) All goods become customer's property at the time they are accepted by the carrier.

We insure each package shipped for its original value. Please inspect the merchandise upon receipt. If there is any breakage, you must contact us within 48 hours and retain all packaging.
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What Methods Of Payment Do You Accept?

Visa, MasterCard Discover or American Express

When providing credit card information, please include your order number, the type of card, the card number, you security code, the expiration date and your full name and billing address as it appears on the card. Information regarding account will be held entirely confidential. When paying by credit card, you will be charged 100% of the amount stated on your invoice as soon as we start working on your order. This secures the merchandise and puts the order into production to be customized.

Check Payments:

A minimum returned check fee of $25.00 will be assessed in the event a check is returned for insufficient funds.

Net 30 Terms:

Plaques Plus, Inc. reserves the right to grant Net 30 payment terms. If granted payment terms, you agree that if you are late paying your invoice, a 1.5% per month (18% per annum) finance charge or the maximum charge permitted by law may be assessed against all accounts with past due balances . You agree to pay all the company's reasonable attorney's fees and all collection agency fees incurred in the collection of any amount owed hereunder and not paid when due.

Purchase Orders

We accept purchase orders from accredited US companies and organizations. Plaques Plus, Inc. reserves the right to approve or deny purchase order terms. Please email accounting@plaquesplus.com to request purchase order terms approval.

Your purchase order form can only be accepted when accompanied by a unique PO number and the signature of the officer authorizing the purchase. We cannot ship products ordered from purchase orders until the purchase order documentation is on file and has been verified.

Purchase order terms must be pre-approved by our sales representatives. Plaques Plus, Inc. extends 15-Day or 30-Day Net payment terms on all faxed and electronic purchase orders. After 30 days, all outstanding balances are subjected to a 1.5% financing charge per month.
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Do You Collect Sales Tax?

Sales tax is collected on ALL orders picked up in our showroom or shipped within the State of Illinois. We are happy to process a tax exempt sale, but we must have a current copy of your exemption letter from the Illinois Dept. of Revenue on file before your order ships or is picked up. Unfortunately, we are unable to make any exceptions to this policy.
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What If We Are a Tax-Exempt Organization?

We will waive sales tax if you can supply us with a copy of your organization tax exempt letter from the Illinois Department of Revenue showing your unexpired tax-exempt number. For more information on obtaining a tax exempt letter from the Illinois Dept. of Revenue, please go here.
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Can I Order Bulk To Use At A Later Date?

Yes, we offer fulfillment services. You can receive the best possible quantity discount on your awards and will engrave them as you need them. Payment on the total quantity is due when order is placed. Please contact us at sales@plaquesplus.com for additional information.
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What Materials Do You Work With?

We work primarily with Brass, Brass-Plated Steel, Aluminum, Acrylic, Glass and Wood. Please contact us at sales@plaquesplus.com for information on marking other materials.
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What Is The Order Accuracy Policy?

Though we strive to have 100% accuracy on all orders, sometimes errors occur. Any mistakes that are our fault will be corrected promptly at no charge. Mistakes due to errors on our customer’s part will also be promptly corrected, using the most cost-effective methods, though additional charges may be assessed.
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